Order cancellation
The paid orders are sent on the same day (in extra special cases, this period may be extended by 2 (Two) working days at the latest) by preparing the package to the recipient address via the contracted cargo company.

If you want to cancel after the order has been placed, your product must not have been shipped. In order to cancel an order, you must contact the mobile exchange in the communication section or provide information via e-mail.

In return transactions other than these conditions, 35% of the product price paid to the company is deducted, taking into account the return conditions, and the return process is completed through the channel from which the payment was received.

The ability to return a product is generally subject to the following conditions:

You can return the purchased products within seven (7) days from the date of delivery, without destroying, using, or impairing the resaleability of the product, by stating the reason.
Used, unpacked, destroyed, etc. Products as such cannot be returned.
There is no right of withdrawal for goods prepared in line with the buyer’s wishes and/or his personal needs.
The return of the product with the original packaging, should be done with the original packaging.
Product Return
In cases where it is not possible to issue a return invoice and a return invoice to be issued on behalf of our company, the product to be returned must be returned together with the original invoice and delivery note. In cases where the return invoice or the originals of the invoice and packing slip cannot be obtained, VAT etc. arising from this. financial liabilities are deducted from the amount to be refunded.

Any writing, opening, deterioration, breakage, destruction, tearing, use etc. on the product and its packaging. In cases where situations are detected and the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded.

For shipments made in accordance with the return conditions, the shipping cost will be paid by the customer.

The products to be returned must be delivered to us by the cargo companies that sent your order to you. If damaged and defective products are received within the first 7 days after the delivery date, transportation costs will be covered by us. Otherwise, transportation costs belong to our customer.

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